效劳理念

SERVICE MOTTO


我们的效劳理念:客户长处第一。效劳发明代价。

有Sunbet官网为友 无后顾之忧。

经过全体员工在差别岗亭上积极共同与协作,使我们每一位客户自始至终地享用称心全面的“售前、售中、售后”效劳。

Sunbet官网集团十分注意员工的技艺培训,特殊是一线员工的效劳技艺培训,集团培训中心构造种种方式的培训班,每年有超越一千人次Sunbet官网集团员工参与培训。颠末多年的不懈高兴,Sunbet官网集团拥有了一支颠末专业技艺培训及临时理论积聚的高本质效劳步队,包管了“Sunbet官网效劳”的高质量。

>售前效劳不只仅是发材料和报价,更紧张的是为客户做好顾问。贩卖职员要把更多的产品信息精确无误地通报给客户、把其他客户的经历和经验与客户分享,协助客户依据实践需求选购到性价比称心的产品;并且,Sunbet官网集团还不活期地收费为客户和分销商举行新产品公布会,转达行业动态和新产品状况等。

>售中效劳包罗交机、试机、运用培训和购置进程中的演示解说,确保客户买到担心的产品并准确运用。贩卖职员将重点向客户解说和演示产品使用操纵办法、留意事变及颐养知识等,使客户面临产品不生疏,在未来的运用进程中又不漫不经心,低落客户的运用和维修本钱。

>售后效劳便是技术指点、维修、零配件供给、技术培训和为客户提供培训,要害是拥有一支训练有素疾速反响的专业化售后效劳步队。Sunbet官网集团效劳职员不只颠末正轨、片面的技艺培训,并且在临时的理论中练就了高明的武艺。Sunbet官网集团效劳职员对每一位客户、每一台呆板都有明确的注销和跟进,做到永世为客户担任,为客户所购呆板担任。Sunbet官网集团临时坚持富足的零配件供给,进步产品运用服从和寿命,可以使客户无后顾之忧。


Our Service Motto is: Maximize Customers interest as the first choice. Service Generates Value.

Be Friends with Greenman, Be Free of Worries.

Through full scale coordination and cooperation of all staff at various post, every single Greenman customer enjoys to their fullest extent satisfactory service in three phases of pre,mid and after sales.

Greenman attaches paramount importance to skills training of all staff, especially those at front line of sales and service. The training center of the company organizes a wide variety of training sessions, more than a thousand per capita counts of trainings are provided to Greenman staff trainees each year. Years of skill building and long time of field practices enrich Greenman with a team of top quality service crew, the foundation of high quality “Greenman Service”

> Pre-Sales Service is far beyond product presentation through brochures and quotations. Its more important role is to become customer’s consultants. Product info will need to flow to the customers with precision and accuracy, knowledge and lessons of previous customers will need to be dispensed for all customers, and customer’s specific needs will have to be pinpointed to get the right performance price effective products. Greenman Group at different time intervals holds product briefings for customers and dealers on industry updates and new products release.

> Mid-sales Service regulates our practices in the process of delivery, test run, operation safety and demo, to make sure that customers do get the right products and operation steps. All sales staff are required to demonstrate key points of operation, maintenance tips, and safety cautions to customers for ease of use, cautions of use, and reduced cost of operation and maintenance.

> After-sales Service refers to general technological instructions, repairs, supply of service parts, technical training and operation check for customers, which requires a professional team of highly trained, responsive and effective service crews. Greenman Group is proud to have fully trained, professional and all capable service staff that master highly skillful repair knowledge through long time practices. Greenman Group established records and follow up procedures on every customer, every unit sold to customers which allow service provided to each unit for its life cycle. Greenman Group invested immensely in keeping long time sufficient parts supply to ensure enhanced productivity and life span of equipment in use, which frees customers of any after sales worries.



效劳步伐

SERVICE PRACTICES


Sunbet官网集团经过客户培训、交换会、客户回访、夏季收费颐养等方法践行“自动效劳”理念。

设置装备摆设运用培训,让客户准确运用设置装备摆设,理解设置装备摆设的任务原理,使客户短工夫内熟习产品及功能。

设置装备摆设颐养培训,精良的颐养是设置装备摆设正常任务的根底,活期对客户停止设置装备摆设颐养培训,不时提拔客户一样平常颐养技艺,延伸设置装备摆设的运用寿命。

客户定制培训,听取客户反应,有针对性的构造客户交换会和满意客户特定需求的培训。

我们把想客户所想,急客户所急,满意客户需求,处理客户困难作为我们最紧张的任务。让客户买得担心,用得舒心,效劳省心。

Greenman Group practices “Active Service” through Customer Training, Exchange Conference, Customer Visits, Free Winter Storage Check Ups.

Equipment Operation Training is provided to familiarize customers with the units, allow them to understand units working principles, enable customers to have quick hands-on feel on products and performance.

Equipment Maintenance Training builds sound base for customers to correctly operate and use the units through regular onsite training. This is an ongoing process to sustain customer maintenance skills and extend units operating life in the field.

Customized Training provides trainings tailored to specific customer feedbacks.

At Greenman, we view customer needs, customer difficulties, and customer concerns as our own, so addressing such needs, difficulties and concerns is our most important job. Greenman service put customers at ease when it comes to purchase, use and service



效劳网络

SERVICE GRID


Sunbet官网集团一直对峙“效劳发明代价”“有Sunbet官网为友,无后顾之忧”的效劳理念,承袭“客户长处第一”的准绳,以客户为中心,以满意客户需求为目标。树立美满的门店办理标准、高效的效劳网络,向客户提供专业化、规范化的效劳,促进与客户双赢发展,构建优质效劳品牌。颠末二十来年的开展,现在在北京、上海、广州等70多座大中都会树立了一百余家子公司和门店,有800多名营销效劳职员,200多辆售后效劳用车,满意了客户就近效劳的需求,处理了跨地区效劳颐养的困难,极大地进步了Sunbet官网集团的售后效劳程度。客户可在天下任一Sunbet官网集团门店享用到专业、热情、优质的售后效劳,完成了效劳全掩盖。

Greenman Group adheres to service motto in “Building Value for Customer”, “Be Friends with Greenman, Be Free of Worries”, and centers Greenman service around Customers on the principle of “Customer Interest Prevails” to match and meet what customers demand. Competent Sales Front Store Rules, High Efficient Service Responding Network, plus Professional and Standardized service care, and all enhancing win-win development with customers, help achieve superior service brand name in the industry.

Over two decades expansion allows Greenman to open and run more than one hundred subsidiaries and outlets in over seventy large and medium sized cities including Beijing, Shanghai and Guangzhou. With service points in close vicinity with customers, commercial and professional contractors are facilitated to roam the country with their fleet of equipment. At customer’s preference, uniform and seamless after service are provided professionally, with same enthusiasm and quality standards throughout any Greenman outlets across China.




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